Have questions about your Scribble Scrubbie app? We have the answers!

Where is the Scribble Scrubbie App available?

• Check for the the app on the Apple App Store, Google Play Store, and Amazon App Store.
  

What kind of connection is required to use the app? 

• A data connection (Wifi or cellular) is only required if you choose to make purchases within the app and to watch videos in the theatre. All other features work offline.

How do I unlock a new Scribble Scrubbie pet? 

• PLAY: A new pet can be earned, along with other rewards, every time the reward meter at the top of the screen is filled. Activities like coloring, washing, feeding, taking photos, watching videos and playing with your Scribble Scrubbie pets will help fill the pet meter.All Scribble Scrubbie pets can be unlocked through play, no purchase necessary.

• SCAN UP: If you have a Scribble Scrubbie package, the UPC can be scanned or manually entered to immediately unlock all of the pets included in that product. Scan the UPC by visiting your pet collection and tap the "add pet" button in the top right to scan a UPC. If you are not able to scan the UPC, it can be entered manually in the “Parents” section of the app by scrolling down to the FAQ "How do I unlock a new Scribble Scrubbie?". Keep in mind, unlocked pets may differ from those in the product you scanned. If you no longer have your Scribble Scrubbie package to scan, all 32 pets can still be unlocked through play.

• IN-APP PURCHASE: One-time in-app purchases are available to expand your collection.
  
  

What are pet upgrades and how do I get them?

• Upgraded pets have a visual effect added to them, such as glow and sparkles. Below are ways you can upgrade your pets.

• Scan your Scribble Scrubbie Pets UPC code on the package to immediately upgrade the pets in that set.
• Pets earned through play can be upgraded once all the base pets have been unlocked.

Can I save my photos? 

• Yes! All Scribble Scrubbie photos in the photo gallery can be saved to your device locally. In the photo gallery simply tap the photo you want to save to make it bigger, then tap the "save to your device" button in the upper right corner. Pictures will be saved to your mobile device’s photo gallery.

Can I change my Scribble Scrubbie design? 

• Absolutely! Scribble Scrubbie pets love to be washed and colored again and again! Simply tap your Scribble Scrubbie in the habitat to bring up the color or wash button. You can also color or wash your pet in the My Pets section of the app by tapping on any unlocked pet.

Will my progress in the app be saved on the cloud and accessible on multiple devices?

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water:

• Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

• Allow your pets to dry before a second use. Coloring on damp pets can cause the ink to wick under the fibers, making the color harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains:

• If colors persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips:

• Fresh coloring is easier to clean. Soap has little effect on cleaning your pets. Fresh coloring typically requires a rinse under the faucet, while concentrated coloring may require light scrubbing under a faucet or an overnight soak.

Explore Our Collection:

• Check out our entire collection of Scribble Scrubbie Pet products at Crayola.com.

Need Further Assistance?

• We're here for you! Call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. If you prefer, visit our Support Page to send us an email.
  

Having trouble with your Crayola app? Try our troubleshooting tips!

App Troubleshooting Tips:

• Crayola Adventures
  
• Crayola Color Camera
  
• Crayola Create and Play
• Crayola Scribble Scrubbie Pets
  

While we don’t have complimentary coupons or free samples to share, Crayola offers a variety of free creative resources at Crayola.com!

Print Free Coloring Pages to color with your favorite Crayola tools. Crayola Learning fosters creativity in the classroom and offers resources for students, educators and families.

Check out our free digital content, too! Turn your favorite photos into coloring pages with Crayola Color Camera and download the Scribble Scrubbie Pets App! And get started collecting, coloring, and caring for adorable pets. Visit Crayola’s YouTube channel for free video series, like Crayola Crew, Scribble Scrubbie Pets! and Create It Yourself, all designed to spark imagination and creative fun.

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